Being dependent on your customers is good for you – a reminder on Independence Day! + MORE – WordPress Ticketing Plugin

Your Zendesk home page is the first thing everyone sees when they come looking for support. Out of the box, there is a simple knowledge base search bar, some menu items, and a bit of default welcome text. It’s basically a canvas for you to build a unique customer support page.
One question I’ve been asked before is how to add some custom buttons to the home page…

When something needs to be done, the first question in most cases is “Who is going to do it?” By automatically routing assignments to a particular person or group based on how an issue meets certain…

Today is a pretty good day for some refreshing thoughts. After all, this was the day some 65 years ago that India won her independence. Mahatma Gandhi is probably the most well-known Indian world over, so what better way to toast the day than with one of his equally famous quotes?

 

Throughout the quote from Gandhi (who championed for a whole nation’s independence), it is stressed that for businesses to be successful, they’d need to ingrain in all their processes and philosophies, the fact that they are dependent on their customers…

Last week Kaseya President and Co-founder Mark Sutherland spent some time speaking with MKG Financial Hour host Mark Gaskil about cloud computing and the value that Kaseya brings to maintaining and protecting your valuable IT resources.  Touching on data security, cloud computing and the evolution of the role technology plays in our daily lives, Mark discusses how BYOD, and the increase in threats to all networks from homes to big business needs to be meet and dealt with comprehen…

Every weekend is like the arrival of spring here at Freshdesk.
Flowers bloom, butterflies sing, and new features, updates, fixes and refreshing changes see the light, much to the delight of the thousands of agents using Freshdesk.
Speaking of support agents, if you spend 8 hours every day wading through support queries, it’s tough to stay prime, fresh, and in love with every ticket coming in…

Over the last 10 years, consumers have benefited greatly from innovation in web-based applications. We’ve seen companies like Twitter, Facebook, Netflix, Dropbox, and Kickstarter develop massive web audiences. Want to buy Tony Hsieh’s book about Customer Service? No problem, it’s on Amazon and you can download it on your Kindle and be reading it in minutes…

The Next WebHootSuite adds Yammer to its ever-growing App DirectoryThe Next WebTwo weeks after HootSuite rolled out social plugins for Evernote, Zendesk and Storify, the social media management dashboard today unveiled Yammer as the latest addition to its ever-growing App Directory. This inclusion means that users can now monitor …

We have one tutorial today, but it’s a really good one thanks to a tip from AppThemes user orangemedia.
You Gotta Be Social!
dlvr.it TutorialWant to jump start marketing and traffic generation for your ClassiPress, Clipper, JobRoller or Vantage site? Well, you’re going to need to be very active on social networks…

Today in APIs: Facebook Conversions, Amazon Consultants and 10 New APIsProgrammableWeb (blog)Facebook is making it easier for developers to encourage their users to take advantage of free virtual credits. Amazon is creating a new class of consultants from its new partner network. Plus: ZenDesk gets a new API, Gumroad launches officially and 10 …

Remembering several complicated passwords can make it hard logging into your accounts. But make those passwords too easy and you could become a victim of computer hackers. Here are some tips for keep…

If you have ever structured your entire life around traffic and commuting, you understand the personal peace telecommuting brings. Telecommuting – working from a remote place can be wonderful. It can…